Payment Follow-UpThe fastest money in your business is an order that was already agreed. This chases it so nobody has to remember to.
Payment follow-up automatically chases payment links that were sent but never paid. 3xRetention sends a check-in after about three hours, a reminder after 24 hours, and a final message after 72 hours — each offering to help or to resend the link. It stops the instant payment arrives or the customer replies. For most businesses this is the first flow to produce money, because the customer had already decided to buy.
The order was confirmed. The price was accepted. The link went out on WhatsApp — and then the thread moved on under forty new chats.
An unpaid link is not a lost sale yet. It is money you have already won, waiting for someone to ask for it.
Chasing an unpaid link needs someone watching a list of unpaid links. In most businesses that list does not exist, so most of them are never chased at all.
How it works for B2BIt works on someone who already said yes. Nobody needs persuading — they need a working link at the right moment.
First check-inOutstanding payment links sit on your dashboard as one rupee figure — money already agreed and not yet collected.
Each message offers help or a fresh link. None of them nags.
The moment the payment lands, your gateway tells the agent and the flow ends.
Sri Lakshmi Electricals3xRetention agent · onlineWhatsAppHere is the link for the 50 MCBs. The ₹700 rate and the stock are held for you till Friday.
Pay ₹41,300
3 hours later · still unpaid
Did the link work? It sometimes times out on mobile. Happy to resend it.
Next day · still unpaid
Resending the link for ₹41,300. If a bank transfer is easier, I can send our account details instead. Rate and stock still held till Friday.
NEFT karenge, details bhejo
Flow stoppedThe customer replied, so the reminders stop. The agent sends the bank details and carries on the conversation.
Payment follow-up
Stops on payment or replyTrigger
Link unpaid
Payment link sent, nothing received
+3 hours
Check-in
A light check-in. "Did the link work?" Assumes a technical problem rather than a change of mind — because usually it is.
Pays or replies → stop
+24 hours
Resend the link
Resend the link. Offer an alternative payment method. Confirm the price and stock are still held.
Pays or replies → stop
+72 hours
Final message
Final message. States plainly that the quote or stock hold is about to lapse, if that is true.
Always ends here
Three reasons it earns its place before any other flow, and one case where a person should take over instead.
Every other retention flow works on someone who might buy. This one works on someone who already said yes. The order was agreed, the price was accepted, the link was sent — and then something interrupted them. A meeting, a low balance, a payment page that timed out, a phone that died.
Nobody chases these, because chasing them requires somebody to be watching a list that does not exist. That is why this is usually the first flow we turn on, and usually the first one to pay for the subscription.
The first message asks whether the link worked. The second resends it and offers another way to pay. Only the last one says the quote or stock hold is about to lapse — and only when that is true.
Your payment gateway reports each payment back in real time. The flow stops the moment the money arrives, so nobody gets a reminder for a link they paid ten minutes ago.
For B2B, a fourth step can escalate to a human at day five — for a large order, a phone call from a person is worth more than a fourth message.
Through your payment gateway. Razorpay, Cashfree, PayU and Stripe all report payment status back in real time, so the agent knows within seconds of a payment landing and stops the flow immediately.
The tone is help rather than chase — the first message assumes the link did not work rather than that the customer changed their mind. Three messages over three days is well inside what B2B buyers expect. And it stops the moment they reply, even if they have not paid.
Yes. Exclude specific accounts, or set a value threshold above which a person handles it instead. Many businesses exclude their largest accounts and handle those with a phone call.
Partly. It tracks outstanding invoices and chases overdue payments on a schedule you set. It does not make credit decisions and it does not decide who gets terms — that stays with you.
Send us your product list and we will set the agent up on it before the call. You will watch it answer questions about your own products, not a generic demo account.Thirty minutes. No obligation.
Pick a time that works. Share a catalogue, price list or website link when you book and we load it into the agent before we speak.
You send a catalogue, price list or website link. We set the agent up on it.
You ask it the questions your customers actually ask. We show you the segments and follow-ups it would run.
A written summary of what it would do for you, and what it would cost.
Can't see the calendar? Book here
Or email sandeep@3xretention.com