Answers price, stock, delivery and product questions from your catalogue and your rules. Escalates to a human when it should. Works at 2am.
- Price and stock
- Delivery
- Product questions
- Human handover
PlatformOne agent that sells,segments andbrings them back
Six capabilities that work as one system. The conversation feeds the segmentation, the segmentation triggers the retention, and the analytics prove what it earned.
The 3xRetention platform is a single AI agent with six jobs. It answers customer messages on WhatsApp and Instagram using your catalogue and pricing rules. It completes the sale in chat with payment links and invoices. It sorts every contact by buying intent on its own. It triggers the right follow-up for each group. It keeps one customer record across every channel. And it measures the revenue it produced against a holdout group that received nothing.
The loopWhy it works as a loop,
Why it works as a loop,
not a list
Most platforms sell you modules that happen to sit in the same login. Conversations live in one place, campaigns in another, reporting in a third, and you are the integration between them.
Here each part feeds the next. Every conversation teaches the agent something about that customer. That knowledge decides which segment they belong in. The segment decides what follow-up they get. The follow-up produces revenue, and the revenue data teaches the agent what to do more of. Nothing is handed back to you in the middle.
- Conversation
- Understanding
- Segment
- Retention flow
- Revenue
the agent learns
One agent- ConversationThe agent answers on WhatsApp and Instagram from your catalogue, prices and rules.
- UnderstandingEach conversation tells it what this customer wants, asked and paid.
- SegmentThat decides their group: hot, warm, cool, customer, at-risk or dormant.
- Retention flowThe group decides which follow-up they get, and when it stops.
- RevenueThe money that comes back teaches the agent what to do more of.
CapabilitiesSix capabilities.
Six capabilities.
One system.
Each one has its own page. Together they are the loop above: the conversation feeds the segments, the segments start the follow-up, and the analytics count what came back.
Catalogue, quantity, pricing rules, payment link, GST invoice and order confirmation — the whole transaction completed without leaving the conversation.
- Catalogue
- Pricing rules
- Payment link
- GST invoice
- Order confirmation
Sorts every contact into hot, warm, cool, customer, at-risk and dormant based on what they actually did. No list building, no manual tagging.
- Hot
- Warm
- Cool
- Customer
- At risk
- Dormant
Creates and runs the follow-up: payment chasing, cart recovery, win-back, reorder reminders. It decides the timing, you approve the approach.
- Payment chasing
- Cart recovery
- Win-back
- Reorder reminders
Retention rate, repeat revenue, customer lifetime value and cost per repeat order — measured against a holdout group, not estimated.
- Retention rate
- Repeat revenue
- Customer lifetime value
- Cost per repeat order
One customer record across WhatsApp, Instagram and every order. Your team shares an inbox instead of sharing a phone.
- Order history
- Shared team inbox
Boundaries
What this platform is not
Being clear about the boundaries saves everybody time.
It is not a flow builder.
There is no canvas to drag nodes onto. If you want to design every branch yourself, a tool like Wati or AiSensy will suit you better.
It is not a broadcasting tool.
You can send a targeted campaign, but blasting your whole list is deliberately hard here — it damages your quality rating and it is not what the product is for.
It is not a helpdesk.
There are ticket queues, SLAs and CSAT surveys in products built for support teams. We handle conversations that lead to revenue.
It is not a replacement for your marketer.
It removes the repetitive execution. Deciding what the business should offer, and to whom, is still a human job.
Questions
Questions about the platform
An agentic platform decides what to do rather than executing rules you wrote. You give it context about your business — catalogue, pricing, boundaries — and it works out the segments, the timing and the message itself. A traditional marketing automation platform runs the flows you built; an agentic one builds them.
No. Most businesses start with conversations and retention flows, then turn on commerce once they are comfortable. The analytics run from day one regardless, because you need a baseline before you can measure a change.
Yes, at four levels. Off means the agent does nothing. Suggest means it drafts and you send. Approve means it acts only after your sign-off. Auto means it runs on its own. Most businesses start at Approve and move to Auto within a few weeks.
WhatsApp and Instagram are live now. Email and SMS are in development and will use the same agent, the same segments and the same customer record. We will not claim a channel on this page before it works.
Klaviyo is email-first and built for US ecommerce pricing. Netcore is enterprise omnichannel with an implementation cycle measured in months. Both expect you to design the journeys. We are WhatsApp-first, priced for Indian businesses, and the agent designs the journeys itself.
Book a demoSee it run on
See it run on
your own catalogue
Send us your product list and we will set the agent up on it before the call. You will watch it answer questions about your own products, not a generic demo account.Thirty minutes. No obligation.
A demo on your products, not ours
Pick a time that works. Share a catalogue, price list or website link when you book and we load it into the agent before we speak.
- Before the call
You send a catalogue, price list or website link. We set the agent up on it.
- On the call · 30 min
You ask it the questions your customers actually ask. We show you the segments and follow-ups it would run.
- After
A written summary of what it would do for you, and what it would cost.
Can't see the calendar? Book here
Or email sandeep@3xretention.com
WhatsApp+91 70263 08026 — click to chat
OfficeBengaluru, Karnataka, India
HoursMonday to Saturday, 10am–7pm IST