Your customers alreadybought once.Make them buy again
3xRetention is an AI agent that talks to your customers, takes the order, collects the payment — then works out who is about to slip away and brings them back on its own. You do not build a single flow.
3xRetention is an AI agent for businesses that sell through conversations. It handles customer chats on WhatsApp and Instagram — answering questions, sharing your catalogue, sending payment links and issuing invoices. It then sorts every customer by how likely they are to buy again and starts the follow-up itself. Unlike WhatsApp tools that stop at the reply, it keeps working after the conversation ends, and it shows you exactly how much money that brought back.
The Problem
You are paying twicefor the same customer
You spent money on ads to win a customer. They bought. Then they went quiet — and to reach them again, you paid for another ad.
Meanwhile their number is sitting in your phone. Their order history is sitting in your system. You already own the relationship. You are just not using it.
Illustrative industry pattern
The leak nobody is watching
This is where most businesses lose the most money, and it never appears on any report.
ShopifyWooCommerceRazorpayMetaZohoWhatsApp Business APIInstagramGoogle SheetsShiprocketShopifyWooCommerceRazorpayMetaZohoWhatsApp Business APIInstagramGoogle SheetsShiprocket
How it works
Four jobs. One agent. No flow builder.
Most tools give you a canvas and let you draw the automation yourself. That is work, and it is work that never ends — every new product, offer and objection means another flow to build.
3xRetention learns your business once, then decides what to do on its own.
20mm marine ply — ₹2,850 per sheet, GST extra. For 50 sheets and above it's ₹2,690. How many do you need?
Let me check and tell
26 hours later
Checking in on the 20mm ply — I've held the ₹2,690 rate for you till Friday. Want me to send the quote?
WhatsApp conversation showing the agent quoting plywood prices, then following up 26 hours later after the customer went quiet
A customer messages you asking for a price. The agent knows your catalogue, your rates, your minimum order and your delivery timelines — because you gave it that once during setup. It answers properly, in your tone, at 11pm on a Sunday.
When it does not know something, or when the deal is big enough to need you, it hands over to a human and tells them what has happened so far.
The customer decides. The agent confirms quantity, applies your pricing rules, sends a payment link from your own gateway, and issues the invoice the moment payment lands.
The whole thing happens inside the chat. Nobody switches to email, nobody opens a new tab, nobody drops out halfway.
Every conversation tells the agent something. Someone asked the price and went quiet — that is a hot lead. Someone got a payment link and never paid — that is money sitting on the table. Someone who ordered every month has not ordered in nine weeks — that is a customer slipping away.
The agent sorts everyone into these groups by itself and keeps them updated. You never build a list.
Once someone lands in a group, the agent starts the right follow-up — the unpaid payment link gets a nudge the next morning, the customer who stopped ordering gets a reason to come back, the abandoned cart gets one reminder and then stops.
You approve the approach once. After that it runs, and it tells you what it earned.
The word gets used for everything, so here is the honest line between the two.
A WhatsApp chatbot compared with 3xRetention
Question
A WhatsApp chatbot
3xRetention
Who builds the automation
You do, on a flow canvas
Nobody. The agent works it out from your business context.
What happens to an unexpected question
It falls through to a human or a dead end
It reasons from what it knows about your business and answers
When the conversation ends
It stops
That is when the retention work starts
Who decides who to follow up with
You do, by building a segment
The agent sorts contacts itself and keeps them current
What it reports
Messages sent, replies, open rate
Repeat revenue, retention rate, customer lifetime value, cost per repeat order
What you own at the end
A set of flows you have to maintain
A customer base that keeps buying
If all you need is an auto-reply on your business hours, a chatbot is cheaper and you should buy one. 3xRetention is for businesses where the customer coming back is worth real money.
Setup
Live by tomorrow,not next quarter
Three steps, about seventy minutes of your time, and no developer at any point.
Connect your number
Connect your WhatsApp Business number and Instagram account through the official Meta signup. No developer, no code, no waiting for an API key.
10 minutes01/03
Teach it your business
Point it at your website, upload your catalogue or price list, and tell it the rules — what you will discount, what you never promise, when to call a human. That is the whole setup.
1 hour02/03
It starts working
The agent begins answering. Within a week it has sorted your contacts into groups on its own and started the first follow-ups. You watch what it earns.
24 hours03/03
Most businesses are answering live customers on day one. Migrating an existing contact list adds about a day.
Why 3xRetention
Built differently,on purpose
Learns your catalogue
Learns your rules
Writes the follow-up
Teach once
Build flows
You do not build flows
The agent creates them from what it learns about your business. You approve the approach once; it handles the timing, the message and when to stop. When you add a product, you update the catalogue — not a canvas.
Official API. Your number stays safe.
Official WhatsApp Business API through Meta's own signup — no linked-device workarounds. Opt-in is checked before any outbound message, and you are warned before a send that could hurt your quality rating.
B2BAccount value
D2C brandRepeat rate
Online storeCart recovery
Built for your business type
A wholesale distributor and a skincare brand need different numbers. Pick your business type at setup and the agent's behaviour — and your dashboard — change with it.
Did the follow-ups actually make us money?
Here is what they added against the holdout.
Not just what it was present for. Good.
Revenue you can prove
Every rupee is measured against a holdout group that got nothing, so you see what the agent actually added — not what it happened to be present for.
Features
One system,not six subscriptions
Agent conversations
Answers price, stock, delivery and product questions in your tone, across WhatsApp and Instagram, all day and night.
Automatic segmentation
Sorts every contact into hot, warm, cool, customer, at-risk and dormant — and keeps it accurate as behaviour changes.
Retention flows
Cart recovery, payment follow-up, win-back and reorder reminders, created and timed by the agent rather than by you.
3xRetention
Commerce in chat
Catalogue, quantity, pricing rules, payment link and GST invoice — the whole order completed without leaving the conversation.
Revenue analytics
Retention rate, repeat revenue, customer lifetime value and cost per repeat order, measured against a holdout group.
Unified inbox and CRM
Every conversation and every order against one customer record, shared across your team without sharing a phone.
Integrations
It plugs into whatyou already run
Your store, your payment gateway, your shipping partner and your CRM — connected, so the agent knows what was ordered, what was paid and where it is.
WordPressWebsite content for the agent to learn from
RazorpayPayment links from your own account
CashfreePayment links, settled to you
ShiprocketShipping status updates
ZohoCRM and books sync
Google SheetsCatalogues and exports for teams in spreadsheets
MetaClick-to-WhatsApp ad attribution
InstagramProfessional account messaging
The agents behind the agent
One conversation on the surface. Six specialists underneath.
Your customer sees one agent. Behind it, six parts each do one job and hand the result to the next — which is why nothing waits for you in the middle.
Decision
Decides what happens next
Works out who to contact, when, and about what — inside the boundaries you set. This is the part a chatbot does not have: it acts after the conversation ends.
Conversation
Answers and escalates
Answers from your catalogue, prices and rules, in the language the customer writes in. Hands over to a person, with a summary, when it should not decide alone.
Segmentation
Sorts every contact
Moves each contact between hot, warm, cool, customer, at-risk and dormant after every message and every order.
Content
Writes the follow-up
Writes each message for the situation — the actual product, the actual conversation — not a template with a name merged in.
Commerce
Closes the order
Confirms quantity, applies your pricing rules, sends the payment link from your gateway and issues the GST invoice.
Analytics
Proves what it earned
Measures repeat revenue against a holdout group that received nothing, so the number on your dashboard is what the agent added.
Measurement
We report money, not messages
Most tools show you how many messages went out and how many were opened. Neither tells you whether you made anything.
3xRetention holds back a small group of customers at random and sends them nothing. The difference between what that group spent and what everyone else spent is what the agent actually added. That is the number on your dashboard.
Repeat revenue
₹ —
Revenue from customers buying a second time or more, this month
Retention rate
— %
Share of customers who bought again within their expected window
Customer lifetime value
₹ —
What an average customer is worth across their whole relationship with you
Cost per repeat order
₹ —
What it cost to get one more order — compare it to your ad CPA
Dashboard metric — your figure goes here
01/04
These are the metrics on your dashboard, not results we are claiming. A real customer's figures replace them here once they agree to share them.
Pricing
Clear pricing.No per-message markup.
You pay us a flat platform fee. WhatsApp's own conversation charges go straight to Meta at cost — we do not add a margin on top of them, and we show you exactly what they will be.
No. A chatbot follows a flow you build and stops when the conversation ends. 3xRetention builds its own follow-up, sorts your customers by how likely they are to buy again, and keeps selling to them afterwards. It also reports revenue rather than message counts. If you only need an auto-reply, a chatbot is cheaper and you should buy one.
Not through us. We run on the official WhatsApp Business API, which is Meta's sanctioned route for business messaging. Bans usually come from unofficial tools that automate a linked device, from messaging people who never opted in, or from a quality rating that has been allowed to fall. We manage opt-ins, warm-up and quality rating for you, and we will tell you when a send is risky before it goes out.
No, and this is the main difference between us and everything else in the category. You tell the agent about your business once during setup — your catalogue, your pricing rules, what you will and will not promise. It works out the segments and the follow-ups from there. You approve the approach; you do not draw flowcharts.
A flat monthly platform fee, plus WhatsApp's own conversation charges paid to Meta at cost with no markup from us. In India, Meta currently charges around ₹0.86 per marketing conversation and about ₹0.115 for utility and service conversations, plus GST. Our pricing calculator will show your likely total before you talk to anyone.
It only answers from the information you gave it — your catalogue, your prices, your rules. When it is not confident, it does not guess; it hands the conversation to a person and tells them what has happened so far. You set the boundaries during setup, including what it must never discuss, and every conversation is logged so you can check any of it.
Your data stays yours. It is encrypted in transit and at rest, stored in India, isolated from every other customer on the platform, and never used to train AI models. You can export it or have it deleted whenever you want. Our approach to the DPDP Act 2023 is set out in full on our Trust page.
Both, and the product behaves differently for each. B2B accounts get quotations, bulk order handling, invoices and reorder cycles, and the dashboard reports account-level value rather than average order value. Online stores get cart recovery, catalogue browsing and replenishment reminders. You choose your business type during setup and the agent and the reporting adjust.
No, and we will not claim that. The name comes from the gap between a weak repeat-purchase rate — around 25% is common in Indian ecommerce — and a strong one, which good operators push towards 75%. That is roughly a threefold difference, and closing it is what the product is for. What you actually get depends on your business, your margins and your customers.
Send us your product list and we will set the agent up on it before the call. You will watch it answer questions about your own products, not a generic demo account.Thirty minutes. No obligation.
A demo on your products, not ours
Pick a time that works. Share a catalogue, price list or website link when you book and we load it into the agent before we speak.
Before the call
You send a catalogue, price list or website link. We set the agent up on it.
On the call · 30 min
You ask it the questions your customers actually ask. We show you the segments and follow-ups it would run.
After
A written summary of what it would do for you, and what it would cost.
Agentic Retention Marketing
3xRetention